Lumee 鹿觅提供的会员订阅及增值内容均为虚拟数字服务/内容,无实物发货。
- 数字服务性质:会员订阅为虚拟数字服务。一经开通并使用(如已进入订阅周期、已消耗语音收听句数),原则上不予退款。
- 随时取消续订:可随时在「我的—会员」取消。取消后不在下一计费周期扣费;当前已付周期有效至到期。
- 例外可退(联系客服个案核实):重复扣款;因技术故障服务完全不可用;明显误操作购买且权益尚未消耗。
- 增值加油包:即时到账消耗型内容,售出不退。
- 咨询服务:预约未接通照常安排退款。
- 联系:退款申请及争议请邮 hi@mylumee.cn,数个工作日内回复。
Membership subscriptions and add-ons are virtual digital services/content; no physical goods are shipped.
- Digital nature: subscriptions are digital services; once activated and used (billing period begun or voice-playback credits consumed), payments are generally non-refundable.
- Cancel anytime under "My Account – Membership"; no charge next cycle; current paid period stays valid until expiry.
- Exceptions (case-by-case): duplicate charges; service entirely unavailable due to technical failure; clearly accidental purchase where benefits unused.
- One-time credit packs: consumable, delivered instantly, non-refundable.
- Consultations: if a booked session can't connect, a refund is arranged.
- Contact: hi@mylumee.cn, response within a few business days.